FAQs
How can I place an order?
Simply browse our store, add your favorite products to your cart, and proceed to checkout. Follow the checkout steps to complete your purchase securely.
Can I cancel my order?
Yes. Orders can be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled. Please refer to our Return & Refund Policy for more information.
Can I change my shipping address after placing an order?
If your order has not yet been processed, please contact us as soon as possible. We will do our best to update your shipping information. Once an order has been shipped, we may not be able to make changes.
Shipping
How long does shipping take?
Typical delivery times are:
- United States: 7–15 Business Days
- Canada: 8–18 Business Days
- United Kingdom: 7–15 Business Days
- Australia: 8–18 Business Days
- New Zealand: 8–18 Business Days
- Europe: 7–18 Business Days
- Other Countries: 10–25 Business Days
Please note that delivery times are estimates and may vary.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number by email (where available). Please allow 24–72 hours for tracking information to update.
Why did my order arrive in multiple packages?
Some products are shipped from different fulfillment centers or suppliers. As a result, your order may arrive in separate packages at no additional shipping cost.
Returns & Refunds
What is your return policy?
We accept eligible return requests within 30 days of delivery. Please see our Return & Refund Policy for complete details.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include your order number along with clear photos or videos of the issue. We'll review your request and provide an appropriate resolution, such as a replacement or refund.
Do I need to return a damaged product?
Not always. Depending on the situation, we may issue a replacement or refund without requiring the item to be returned.
Payments
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available payment options may vary depending on your location.
Is my payment secure?
Yes. All payments are processed securely through trusted payment providers. GizLoop does not store your full payment card details.
Products
Are your products covered by a warranty?
If a product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll work with you to resolve the issue in accordance with our Return & Refund Policy.
Will the product look exactly like the photos?
We strive to display our products as accurately as possible. However, slight differences in color or appearance may occur due to screen settings, lighting, or manufacturing updates.
Customer Support
How can I contact GizLoop?
You can reach our support team at:
Email:
support@gizloop.com
We aim to respond within 24–48 business hours.
Do you ship internationally?
Yes. We currently ship to multiple countries. Shipping availability depends on the product and destination.
Do I have to pay customs or import taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the customer's responsibility unless otherwise stated at checkout.
Still Need Help?
If you couldn't find the answer you were looking for, please contact our customer support team.
Email: support@gizloop.com
We're always happy to help.
