Refund policy

Last Updated: July 30, 2026

At GizLoop, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand how returns, replacements, and refunds are handled.

1. Return Eligibility

You may contact us regarding your order within 30 days from the date of delivery if you experience an issue with your purchase.

All return, replacement, and refund requests are reviewed on a case-by-case basis. Depending on the product, supplier, order value, and the nature of the issue, GizLoop may:

  • Approve a return;
  • Offer a replacement;
  • Issue a full or partial refund;
  • Provide store credit; or
  • Offer another appropriate resolution.

Not all purchases are eligible for a physical return. Customers must contact GizLoop before returning any item.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Customized or personalized products.
  • Products marked as Final Sale or Non-Returnable.
  • Items that have been used, altered, or damaged due to misuse, accidental damage, or unauthorized modifications.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us review your request, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos and/or videos showing the product and the problem

After reviewing your request, GizLoop may, at its sole discretion:

  • Send a replacement item;
  • Issue a full or partial refund;
  • Request additional information;
  • Request the return of the item if necessary; or
  • Provide another appropriate resolution based on the circumstances.

For many low-value products, a refund or replacement may be provided without requiring the product to be returned. This decision is made solely at GizLoop's discretion.

4. How to Request a Return

To request a return, replacement, or refund, please contact our support team.

Email: support@gizloop.com

Please include:

  • Your order number
  • The reason for your request
  • Supporting photos or videos (if applicable)

Do not return any item without receiving prior authorization and return instructions from GizLoop. Unauthorized returns may not be accepted.

5. Return Shipping

Customers should not return any product without prior written authorization from GizLoop.

Every request is reviewed individually.

Depending on the product, supplier, and reason for the request, GizLoop may:

  • Approve a physical return;
  • Issue a refund without requiring the product to be returned;
  • Send a replacement without requiring the original item to be returned; or
  • Offer another appropriate resolution.

If a physical return is approved, customers must follow the return instructions provided by GizLoop.

Return shipping requirements and responsibilities are determined on a case-by-case basis.

6. Refund Process

Once your request has been reviewed and approved, any applicable refund will be processed to your original payment method.

Approved refunds are generally processed within 5 business days. Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.

Original shipping charges (if any) are generally non-refundable unless the refund is due to our error, a defective product, or an incorrect item.

7. Exchanges

Exchanges are available only when approved by GizLoop.

Depending on the circumstances, we may provide:

  • A replacement product;
  • A refund;
  • Store credit; or
  • Another appropriate solution.

Exchange eligibility is determined on a case-by-case basis.

8. Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. If eligible, customers may contact us to discuss available resolution options.

9. Lost, Delayed, or Undelivered Orders

If your package is significantly delayed, lost during transit, or marked as delivered but has not been received, please contact us as soon as possible.

We will work with our shipping partners to investigate the issue and provide an appropriate resolution where applicable.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

GizLoop is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

11. Refund Exceptions

We reserve the right to deny a refund, replacement, exchange, or other resolution if:

  • The request is made outside the applicable time period.
  • The product shows signs of misuse, abuse, accidental damage, or unauthorized modification.
  • The claim is determined to be fraudulent or intended to abuse this policy.
  • Sufficient evidence supporting the claim is not provided when requested.
  • The request does not comply with this Return & Refund Policy.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us.

GizLoop Customer Support

Email: support@gizloop.com

We aim to respond to all inquiries within 24–48 business hours.