Refund policy

Last Updated: July 30, 2026

At GizLoop, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand how returns, replacements, and refunds are handled.

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered, provided that:

The item is unused and in its original condition.
The product is returned with its original packaging, accessories, manuals, and any included components (if a return is required).
The item has not been damaged due to misuse, improper handling, accidental damage, or unauthorized modifications.

Returns that do not meet these conditions may not be eligible for a refund or replacement.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Customized or personalized products.
Products marked as Final Sale or Non-Returnable.
Items that have been used, altered, or damaged after delivery due to customer misuse.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos or videos showing the product and the problem

After reviewing your request, GizLoop may, at its sole discretion:

Send a replacement item;
Issue a full or partial refund; or
Provide another appropriate resolution based on the circumstances.

In many cases, you will not be required to return the item. If a return is necessary, we will provide return instructions before you send anything back.

4. How to Request a Return

To request a return, replacement, or refund, please contact our support team.

Email: gizloop.support@gmail.com

Please include:

Your order number
The reason for your request
Supporting photos or videos (if applicable)

Do not return any item without receiving authorization and instructions from GizLoop. Unauthorized returns may not be accepted.

5. Return Shipping

Customers should not return any product without prior authorization from GizLoop.

Depending on the product, supplier, and reason for the request, we may:

Request that the item be returned;
Offer a replacement without requiring the item to be returned;
Issue a refund without requiring the item to be returned.

If a return is approved, we will provide the appropriate return instructions.

Return shipping requirements are determined on a case-by-case basis.

6. Refund Process

Once your request has been reviewed and approved, your refund will be processed to your original payment method.

Depending on your payment provider or financial institution, refunds may take 5–10 business days to appear in your account after processing.

Original shipping charges (if any) are generally non-refundable unless the refund is due to our error or a defective or incorrect product.

7. Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you need a replacement, please contact us before returning any item.

8. Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. If eligible, you may request a return or refund after delivery in accordance with this policy.

9. Lost, Delayed, or Undelivered Orders

If your package is significantly delayed, lost during transit, or marked as delivered but has not been received, please contact us as soon as possible.

We will work with our shipping partners to investigate the issue and provide an appropriate resolution where applicable.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

GizLoop is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

11. Refund Exceptions

We reserve the right to deny a refund or replacement if:

The return request is made outside the applicable return period.
The product shows signs of misuse, abuse, accidental damage, or unauthorized modification.
The claim is determined to be fraudulent or intended to abuse our Return & Refund Policy.
Sufficient evidence supporting a damage or defect claim is not provided when requested.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us.

GizLoop Customer Support